Terms and Conditions
Mopani Lodge is a trading name of Falcon Safaris, Ltd., a corporation registered in Zimbabwe, Zambia and South Africa. The following terms as used in these Booking Terms and Conditions shall be considered synonymous: safari, tour, and trip, all of which refer to the travel arrangements being booked with Mopani Lodge. Additionally, the following terms: client, guest, participant, member, passenger, and traveler all refer to you, as the traveler.
Acceptance (required at or before final payment due date).
1. RESERVATIONS AND PAYMENTS
Standard policy for the majority of Mopani Lodge’s third part suppliers is that a provisional booking will be held for a period of 21 days only, after which a response is required on whether to confirm or release the space. Payment of a non-refundable deposit of 30% of the total travel quotation is required in order to confirm your reservation. After receipt of your deposit, we will, subject to availability, make reservation for your trip. The balance of the trip is due not later than 42 days prior to date of travel. Upon receipt of your full payment, we will send travel vouchers, safari information, clothing lists, etc. All prices are quoted in U.S. dollars and must be paid in U.S. dollars or the equivalence in Rands.
2. CANCELLATION AND REFUND POLICY
Cancellations made after confirmation email & deposits are subject to the following cancellation fees:
57+ days prior to date of travel – Deposit is forfeited
29 – 56 days prior to date of travel – 45% is forfeited
22 – 28 days prior to date of travel – 50% is forfeited
15 – 21 days prior to date of travel – 60% is forfeited
0 – 14 days prior to date of travel – 100% is forfeited
No shows will be charged in full
If a guest is sick and can provide a valid Doctor’s Note a 100% refund will be given on transfers and activities by Mopani Lodge. In all cases where subcontracted services are booked, the supplier’s cancellation terms will apply. We will advise you of third party cancellation policies but in most cases they are similar to the ones above.
Should you fail to travel on scheduled dates or reduce your travel days no refund will be made. There will be no refunds from Mopani Lodge for any unused portions of your travel. The above policy applies to all travel arrangements made via Mopani Lodge.
It is a condition of booking that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, and traveling companions for the duration of their tour. This insurance should include coverage in respect of, but not limited to, the following eventualities: cancellation or curtailment of the safari, emergency evacuation expenses, medical expenses, repatriation expenses, damage, theft or loss of personal baggage, money and goods. Mopani Lodge will take no responsibility for any costs for losses incurred or suffered by the guest, or traveling companions, with regards to, but not limited to, any of the above mentioned eventualities. Guests will be charged directly by the relevant service providers for any emergency services they may require, and may find themselves in a position unable to access such services should they not be carrying the relevant insurance coverage.
4. MEDICAL INFORMATION / LIABILITY RELEASE
Participation on a safari or tour to requires that you be in generally good health. All guests must understand that while a high level of fitness is not required, a measure of physical activity is involved in all African safaris and tours. It is essential that persons with any medical problems and/or related dietary restrictions make them known to us well before departure. Anti-malaria precautions should be taken, and these are the sole responsibility of the client. Any required inoculations must be recorded by the client’s health practitioner on a valid vaccination certificate which the client must carry in his/her possession throughout the tour. Mopani Lodge will not assume responsibility for the accuracy of any medical information. You should consult your doctor or pharmacist for up to date requirements and personal recommendations.
By forwarding the tour deposit, the guest certifies that he/she does not knowingly have any physical or other conditions of disability that would create a risk for him/her or other tour participants. A Liability Release and Assumption of Risk Agreement must be signed by each tour participant prior to commencement of a tour. Participation by any tour participant will be declined in the absence of the signed Liability Release Form, with no tour fee refund.
5. CURRENCY FLUCTUATION
In order to keep our tour rates as low as possible, we do not build into the price an allowance to cover possible increases from currency fluctuations. Therefore, as currencies do fluctuate constantly around the world, it may be necessary for us to raise the tour cost, at any time before final payment, if there are exceptional cost increases beyond our control. An increase in the tour price shall not be sufficient grounds for any refund of fees already paid for the tour.
6. GOVERNMENT TAXES
Any increase in government taxes affecting costs included in the tour price will be passed through and paid for by the traveler. Any increase in the tour price due to a government tax rate hike shall not be sufficient grounds for any refund of fees already paid for the tour.
7. AIRFARES & DELAYS
Airfares are subject to change without notice prior to ticketing. Note that intra-Africa airfares, whether included in your total trip cost or quoted to you separately, may become due and payable in full to Mopani Lodge at any time after your initial deposit in order for us to secure ticketing for these flights as required by the airline or tour operator. Mopani Lodge are not responsible for any airline schedule or airfare changes, cancellations, overbooking or damage or loss of baggage and property to the extent that such items are beyond its control. Any and all claims for any loss or injury suffered on any airline must be made directly with the airline involved and not Mopani Lodge. Air schedule changes may necessitate additional nights being added to your tour. Provided these schedule changes are beyond the control of Mopani Lodge, any resulting additional costs must be borne by the guest. Mopani Lodge cannot be held liable for any delays or additional costs incurred as a result of airlines not running to schedule.
8. TOUR CANCELLATION
Mopani Lodge shall not be held responsible for occurrences that are beyond its control, such as strikes, wars, acts of God, acts of government or any other cause whatsoever, beyond its control, that may make operation of the tour impossible, illegal or inadvisable. All tour payments received will be promptly refunded, and this refund will be the limit of Mopani Lodge’s liability. Mopani Lodge is not responsible for any expenses incurred by tour members in preparing for the tour, including nonrefundable or penalty-carrying airline tickets, special clothing, visa or passport fees, or other tour-related expenses.
9. GUIDE REPLACEMENT
If a private guide is unable to lead a pre-scheduled safari due to illness, etc., Mopani Lodge and its operators in Africa reserve the right to substitute with another guide.
10. ITINERARY CHANGES
Although every effort is made to adhere to schedules, it should be noted that the tour operators in Africa may be obliged to occasionally change routes and camps on safaris as dictated by changing conditions. Seasonal rainfall, bush fires or other natural occurrences may bring about such conditions. Airlines, aircraft specific flights and other transfers may also need to be changed for various reasons. Mopani Lodge shall not be held responsible for such itinerary changes as discussed above and shall not be held liable for any refund, provided such changes are beyond the control of Mopani Lodge.
11. SPECIFIC ACCOMMODATION
While our operators use their best endeavors to ensure that all reserved accommodation is available as planned, Mopani Lodge shall not be held responsible for a refund either in the whole or part, if any accommodation or excursion is unavailable and a reasonable alternative, acceptable to the guest, is found. If the guest is unable to use any service provided in the itinerary, then there are no refunds due.
For safety and because space is restricted, baggage in the charter aircrafts commonly used to transport guests to and from safari camps is restricted to a maximum of 12 kg per person in a soft bag (20 kg within Botswana and Namibia). This includes camera equipment and carry-on baggage. Should guests arrive with excess baggage without prior warning, their baggage could be delayed, as our operators in Africa may then have to fly the baggage into camps at a later stage at considerable extra cost to the guest. However, should the guests know in advance that their baggage will exceed the limit, we can usually make arrangements to book an extra seat for the bags on the aircraft, at an additional cost.
13. WILD ANIMALS
Please be aware that our safaris may take you into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. Mopani Lodge cannot be held responsible for any injury or incident on the safari. Please note that the majority of the safari camps are not fenced and that wildlife do move freely in and around the camps. Always follow the safety instructions from the camp’s staff with regards to moving to and from your tent and while on game activities throughout your safari.
14. PASSPORTS & VISAS
The onus is upon the guest to ensure that passports and visas are valid for the countries they plan to visit. Mopani Lodge cannot be held liable for any visas and/or passports, which are invalid or not held by the guests, nor for the cost of any passports or visas. Please check with us for up-to-date passport requirements for the countries you are visiting.
15. NOT INCLUDED: (varies by itinerary)
Insurance to cover for cancellation and curtailment, medical, baggage, money, and emergency evacuation; beverages in certain areas; personal laundry at certain camps; gratuities to guides, paddlers and to camp staff; any excursion not related to the safari; optional meals in Victoria Falls and the bigger towns and cities.
16. GUEST REPRESENTATION AND CONSENT
The person making any booking with Mopani Lodge, warrants that he or she has authority to enter into a contract on behalf of all other persons included in such a booking and in the event of the failure of any or all of the other persons so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability for the total price of all bookings made by him/her.
The payment of the deposit or any other partial payment for a reservation on a tour constitutes consent by all guests covered by that payment to all provisions of the Terms and Conditions contained herein whether the guest has signed the booking form or not. The terms, under which you agree to take these tours, cannot be changed or amended except in writing signed by an authorized representative of Mopani Lodge.
17. AGE LIMITS
Please consult with us for the specific age policies at the camps on your itinerary. If anyone misrepresents their age, our operators reserve the right to terminate the tour without refund. Mopani Lodge cannot be held responsible for any refund in this situation.
18. LIMITATIONS OF LIABILITY
This section defines Mopani Lodge’s responsibility with respect to all of our safaris and tours booked for our guests, including extensions and independent arrangements. Please read it carefully.
Mopani Lodge, its owners, and employees give notice that they act only as the agent for the owners, contractors, and suppliers providing means of transportation and/or all other related travel services and that they assume no responsibility, howsoever caused, excepting its own negligence or willful misconduct, for injury, death, loss, or damage to person or property, delay or change in air or other services, howsoever caused, irregularity, inconvenience or additional expenses in connection with any service resulting directly or indirectly from: defect of any vehicle, act of God, act of war, insurrection, revolt, terrorism, government restrictions and regulations, or other civil uprisings or disturbances, military action, quarantines, strikes, weather, sickness, wars, detention, annoyance, delays, thefts, pilferage, force majeure, wild animals, failure of any means of conveyance to arrive or depart as scheduled, travel advisories, discrepancies or changes in transit, hotel and other services over which it has no control, occurring in either the country of origin, destination or through passage, or through the acts or default of any third party company or persons engaged in conveying the passengers or in carrying out the arrangements of the tour, except for such losses caused by the negligence or willful misconduct of Mopani Lodge. Mopani Lodge may not be held responsible for any loss or damage to luggage, before, during, or after the tour program.
Upon advancement of deposit to Mopani Lodge, the depositor acknowledges that he/she has read and understands the above recited terms and conditions, and agrees to be bound by them.
Mopani Lodge reserves the right to accept or decline any individual from participating on any of our tour programs for any reason. Mopani Lodge will not discriminate against any individual because of race, religion, sex, sexual preference or nationality.